Claim Letter / Complaint Letter

Claim Letter 

Nama : Rizky Ariwibowo 

NPM : 2921476

Kelas : 3EB37 

Satrio Gading  

Perumahan pondok cemara, Sumir

Bekasi, Postal Code 17415

Telp       : +62-787-998-655

Fax         : +62-787-998-665

January 31th

To:
Upnormal Company  of  Computer
Cempaka Putih Street, Jakarta
Indonesia, 10520

To Whom It May Concern

I am writing to express the poor service I received when I called your customer service line on January 31th, 2016.

I had originally purchased an external hard drive from your company. When I got home, I was having trouble setting it up. So, I read the information sheet and decided to call your customer service department.

After being put on hold for over 10 minutes, I was greeted by a rather unprofessional employee. They kept on interrupting me, they were rude, and they offered no real solution to my problem. In the end, I returned the hard drive to the store, and it is safe to say I will never be purchasing another one of your products.

If you truly value your customers, I highly suggest you teach your customer service representatives how to deal with people.

Regretfully,

Satrio Gading