Claim Letter
Nama : Rizky Ariwibowo
NPM : 2921476
Kelas : 3EB37
Satrio Gading
Perumahan
pondok cemara, Sumir
Bekasi,
Postal Code 17415
Telp : +62-787-998-655
Fax : +62-787-998-665
January 31th
To:
Upnormal Company of Computer
Cempaka Putih Street, Jakarta
Indonesia, 10520
To:
Upnormal Company of Computer
Cempaka Putih Street, Jakarta
Indonesia, 10520
To Whom It May Concern
I am writing to express the poor service I received when I
called your customer service line on January 31th, 2016.
I had originally purchased an external hard drive from your
company. When I got home, I was having trouble setting it up. So, I read the
information sheet and decided to call your customer service department.
After being put on hold for over 10 minutes, I was greeted
by a rather unprofessional employee. They kept on interrupting me, they were
rude, and they offered no real solution to my problem. In the end, I returned
the hard drive to the store, and it is safe to say I will never be purchasing
another one of your products.
If you truly value your customers, I highly suggest you
teach your customer service representatives how to deal with people.
Regretfully,
Satrio Gading
